Frequently asked questions

What do I need to do if I don’t have an account? 

If you don't have an account, you will need to create one. See Create an account and complete the following steps.

  1. Click on Create new Account (green bar).
  2. Include your email address, set up a password and insert your organisations Registration Key (please email for your organisations key code).
  3. Click More Details (you only need to complete, Managers Name, phone and email in this section).
  4. Click Request Account.

You're done - It only takes a few seconds!

How do I apply for a place on a training course or seminar?

To apply for a place on a training course or seminar, go to our course login page (initial login appears as NCC My Learning My Career Page) where you will be directed to the NSCP page and be able to access all of our virtual, face-to-face events and our e-learning.

After the event, you can complete an on-line evaluation form and then print off the course certificate yourself at any time

View your own Training Record to see what NSCP training you have attended, or e-learning completed and when.

You will also be able to cancel your place if unable to attend and rebook onto another event.

How will I know if I have a place on a training course or seminar event?

You will be sent an initial email confirming the enrolment of your place immediately.  One week prior to the event you will receive a further email confirming your place and then one day prior to the event as a final reminder. These emails will contain the Teams link for virtual events plus any materials required for the training.

Can I attend without having enroled for a place?

No, you cannot. Teams links are only provided to those who have had their place confirmed.

What should I do if I can no longer attend?

If you can no longer attend, please complete the following steps.

  1. Go into your Learning Pool account.
  2. Click on My Learning.
  3. Click on My Classroom Bookings.
  4. Click on the course name.
  5. Click on title just below the purple box.
  6. Go to date you are booked on.
  7. Under options (on the right-hand side) select Cancel Booking and select Yes to confirm.

The NSCP reserves the right to charge a £40 (£20 for virtual) fee for places cancelled with less than 24 hours before the start of the course and for non-attendance at events.

Will I get a certificate?

You will need to go into your Learning Pool account go to My Learning, my bookings, past bookings and select the course you attended. Complete the evaluation form to enable you to print your certificate and also gain access to the power point presentation.

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